Terms of Use | Tokyo Art Music Culture

Last Updated: April 4, 2026

These Terms of Use (hereinafter, the "Terms") set forth the conditions of use of the general consumer-facing services provided by Tokyo Art Music Culture (hereinafter, "we," "us," or "our"). Please read these Terms carefully before using the Services. By using the Services, you (hereinafter, the "User") shall be deemed to have agreed to these Terms.

Chapter 1 General Provisions (Common Rules)

Article 1 Scope of Application

These Terms apply to all services provided by us. This includes, but is not limited to, the following services currently and in the future:

Digital content such as digital guides, maps, and tips (e.g., Map & Tips)
Custom itinerary planning services (e.g., Custom Itinerary)
Tours (e.g., Tours)
Custom guide, attendant, and on-site accompaniment services (e.g., Guided Experience)
Cultural programs, research, and coordination services for universities, corporations, and organizations (e.g., Study Tours)
Online communities, online or offline events (e.g., Community, Chat, Tokyo and Beyond Culture Lounge Community)
Websites, newsletters, SNS operation, ad delivery, inquiry response, and other related services ancillary to the above

The services listed in the preceding paragraph shall be collectively referred to as the "Services."
Where individual terms of use or guidelines (hereinafter, "Individual Provisions") are established for each Service, such Individual Provisions shall form part of these Terms. In the event of any conflict between these Terms and Individual Provisions, the Individual Provisions shall prevail with respect to that Service.

Article 2 Target of the Services

The Services are primarily intended for Users who are considering or planning travel to Japan; however, Users of any nationality or place of residence, including residents of Japan, may use the Services provided that we deem them appropriate.

Article 3 Business Information

Our business information (business name, address, contact details, etc.) is set forth on our separately posted Legal Notice page. For inquiries, complaints, and disclosure requests regarding the handling of personal information, please contact us using the contact information listed on that page.

Article 4 Agreement to These Terms

Users shall use the Services after agreeing to these Terms.
If the User is a minor, the User shall use the Services with the consent of a parent, other legal representative, and we may deem that such consent has been given for use by the minor.
Users shall be deemed to have agreed to these Terms at the time they actually use the Services.

Article 5 Changes to the Terms

We may change these Terms when we deem it necessary.
When changing these Terms, we will notify Users of the change, the content of the change, and the effective date by posting on our website or by other means we deem appropriate.
If a User uses the Services on or after the effective date of the changes, the User shall be deemed to have agreed to the changed Terms.

Article 6 Accounts and Means of Communication

When using certain parts of the Services, Users may register using email addresses or other means designated by us.
Users shall provide registration information that is truthful, current, and accurate.
We may communicate with Users regarding the Services using the registered email address or other contact information, and such communications shall be deemed to have arrived at the time of transmission.

Article 7 Principle of Self-Responsibility

Users shall act at their own discretion and responsibility for all actions taken in using the Services (selection of destinations, travel routes, dining and purchasing, interpersonal communication, and any other actions), and shall bear responsibility for the results thereof.

Article 8 Prohibited Acts

Users shall not engage in any of the following acts in using the Services.

Acts that violate laws and regulations or public order and morals
Criminal acts or acts related to criminal acts
Acts that infringe upon the rights or interests of us or third parties with legitimate rights
- Including infringement of copyrights, trademark rights, portrait rights, privacy rights, and other rights.
Acts that cause inconvenience or damage to other Users or third parties
Acts that violate the laws and regulations of Japan, the terms of use or rules of facilities, stores, events, etc., local culture and customs, and general manners, or acts that we or our guides deem inappropriate
Acts that do not comply with the instructions or warnings of us, guides, facility staff, or other related parties
Acts that reproduce, modify, adapt, reprint, distribute, publish, publicly transmit, sell, lend, license, or otherwise use content provided through the Services without our prior written consent
Excessive sales activities, solicitation activities, or spam acts through the Services or online communities
1. Including multi-level marketing, network business, religious solicitation, political activities, and other similar acts.
Acts that interfere with the operation of the Services or unauthorized access to our networks or systems
Providing benefits to antisocial forces or any other involvement
Acts that suggest a partnership relationship with us, such as "supervised by" or "co-produced with," without our permission
Acts of disrespect toward, or that cause harm to, the scenes, cultures, and places visited through the Services, or to the artists, shop owners, staff, organizers, community members, and other people who make up and support these scenes (including, but not limited to, unauthorized photography, audio recording, or video recording; unauthorized posting or sharing on SNS or other platforms; discriminatory conduct; harassment; and conduct that disregards culture or customs)
Any other acts that we deem inappropriate

*Prohibited acts specific to digital content (such as Notion templates and Substack) are separately set forth in Article 14.

Article 9 Intellectual Property Rights

All intellectual property rights, including copyrights, trademark rights, and know-how, related to content provided by us in connection with the Services (including text, images, photographs, audio, video, maps, Notion templates, designs, and any other information) shall belong to us or the rightful holders.
Without our express permission, the content of the Services may not be used commercially.
If similar or comparable services or products are provided based on the content, structure, or know-how of the Services (including the provision of imitation services), we shall have the right to take legal action such as injunction claims and damage claims.
With respect to feedback, opinions, suggestions, and other ideas provided by Users about the Services, Users grant us the right to use them (implement, reproduce, modify, publish, sell, license, etc.) free of charge and on a non-exclusive basis, and we may freely reflect them in the Services or new services. In this case, the intellectual property rights in the works we create or improve based on such feedback shall belong to us.
When Users cite or introduce the content of the Services on blogs, SNS, media, etc., they shall clearly indicate the source (name of Service, our company name, and applicable page URL), and shall use them only within the scope of summary or excerpt permitted under copyright law. Systematic reproduction that reveals the entire content, or acts of "spoiling" that substantially allow the content of paid content to be completed externally, are prohibited.
With respect to content posted or sent by Users using the Services (such as posts within online communities), the copyright shall be retained by the User, but the User shall grant us a non-exclusive and royalty-free right to use such content for the operation of the Services, promotion, and other reasonable purposes.

Article 10 Fees, Payment, and Refunds

The fees, payment methods, and other conditions for each Service shall be as displayed on our website or on the payment page.
Payment for the Services shall be made through payment processing services such as Lemon Squeezy/Notion Marketplace/Stripe. With respect to payments, the terms of use and policies of the relevant payment processing operators shall also apply.
With respect to Map & Tips, which is digital content, due to its nature, cancellation or refund after purchase is not, in principle, possible. However, this does not restrict rights granted to consumers by law.
The fees, cancellation policies, and refund conditions for Custom Itinerary, Guided Experience, and each Tour shall be separately specified from these Terms, as stated on the service page or as conditions at the time of quotation, and Users shall apply after agreeing to them.
With respect to pre-consultation fees and deposits, whether and to what extent refunds are provided shall be determined in accordance with their nature and the conditions stated on the service page.

Chapter 2 Common Provisions for Travel-Related Services

Article 11 Notes Regarding Travel Arrangements and the Travel Agency Act

The Services provided by us consist of itinerary proposals, information provision, on-site guidance and accompaniment, etc., and, in principle, do not include arranging transportation or accommodations, or selling package travel products including these.
Reservations and contracts for transportation, accommodations, various tickets, and activities shall be concluded directly between the User and each provider, and we shall not be a party to such contracts.
Even where we, based on a User's request, provide guidance on how to use booking sites or other technical support, such contracts shall be concluded solely between the User and each operator.

Article 12 Disclaimers: General

We endeavor to provide accurate and up-to-date information in the Services, but we do not guarantee the accuracy, completeness, usefulness, suitability, safety, or other qualities of the content.
With respect to damage (including but not limited to accidents, troubles, theft, injury or illness, weather, disaster, strikes, business suspension due to facility circumstances, etc.) arising from actions taken by Users based on the Services (selection of destinations, routes, activities, etc.), we shall bear no liability except in cases of our willful misconduct or gross negligence.
We make no warranty whatsoever regarding the quality, safety, provision status, or other aspects of services or products provided by transportation, facilities, stores, event organizers, or other third parties.
With respect to affiliate links or links to external services provided within or through the Services, purchases or transactions at the linked destinations shall be conducted at the responsibility of the User and the linked operator. We make no warranty and bear no liability regarding the content of transactions, products, or services at the linked destinations.
Even if all or part of the Services cannot be used due to communication line or system failures, the User's device environment, or malfunctions of external services (Notion, Lemon Squeezy, HubSpot, Make, Substack, etc.), we shall not be liable for damages incurred by Users as a result, unless caused by reasons attributable to us.
Even where liability for damages arises for us in connection with the Services, except in cases of our willful misconduct or gross negligence, our scope of liability shall be limited to the total amount of consideration paid by the User to us in connection with the Service in which such damage arose.

Article 13 Disclaimer of Warranties

The Services and content are provided "AS IS" and "AS AVAILABLE."
To the maximum extent permitted by law, we make no warranty, express or implied, regarding the Services, including merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, or any other warranty.
We do not warrant that the Services will be provided without interruption, without error, safely, or free from harmful elements such as viruses.

Chapter 3 Special Provisions for Digital Content (Map & Tips/Substack)

Applicable to: Map & Tips/Artist Toolkit/Substack other content, etc.

Article 14 License and Scope of Use

The copyright in digital content purchased through the Services (Notion templates, map data, Substack content, etc.) shall belong to us in accordance with Article 9.
We grant Users a non-exclusive, non-transferable license to use the content for personal, non-commercial purposes.
Users shall not, beyond the scope of the preceding paragraph, engage in the following acts: (1) Reproducing, reprinting, redistributing, selling, lending, transferring, or publicly transmitting (including uploading to the Internet) the content (2) Commercially using or publishing derivative works created based on the templates or content (including selling modified versions as one's own products) (3) Sharing one license among multiple persons within an organization or group (one license is required per User) (4) Acquiring, reproducing, modifying, or redistributing the content using automated tools, bots, scraping, etc. (5) Providing or publishing Notion duplicate links, download URLs, passwords, or other access information to third parties

Article 15 Supplementary Non-Warranty and Disclaimer

Information within the content (business hours of stores, existence status, prices, etc.) is based on information at the time of creation, but is not guaranteed to be accurate in the future. Even if the information becomes outdated due to store closures or relocations, we do not provide refunds or other compensation.
The content utilizes external platforms such as Notion and Google Maps. If the content becomes unusable due to changes in the specifications of these platforms or service suspensions, we shall not be liable.

Article 16 Returns and Refunds

Due to the nature of digital content, returns and refunds after purchase are not, in principle, accepted. However, this shall not apply in cases where the file is damaged or other reasons attributable to us apply.

Chapter 4 Special Provisions for Itinerary Planning Service (Custom Itinerary)

Applicable to: Custom Itinerary, etc.

Article 17 Scope of Services

The Services consist of proposals, advice, and information provision for travel plans based on the User's wishes, and are not travel agency services (arranged travel or organized travel).
Reservation contracts for accommodations, restaurants, transportation, etc., shall be made directly by the User with each operator. Although we may provide support for booking on behalf, we shall not be a party to reservation contracts.

Article 18 Cancellation and Changes

Regarding cancellations after the hearing, cancellation fees may be incurred depending on the progress of work. Detailed cancellation provisions shall be stated in the product description at the time of application or in the quotation.
Major changes to the itinerary after proposal (changes in area or number of days, etc.) may incur additional fees. Limitations on the number of minor revisions shall follow the description in the product description.

Article 19 Supplementary Disclaimer

We shall bear no liability whatsoever for troubles arising during the execution of the proposed itinerary (transportation delays, temporary closures of facilities, bad weather, disputes with third parties, etc.).

Chapter 5 Special Provisions for Tour Services (Tours/Guided Experience)

Applicable to: Tours/Guided Experience, etc.

Article 20 Safety Management and Self-Responsibility

Users shall bear full responsibility for their own safety and health management during guide services.
With respect to troubles such as accidents, injuries, theft, and loss during travel, we shall bear no liability except in cases of our willful misconduct or gross negligence. We strongly recommend enrolling in overseas travel insurance.

Article 21 Prohibited Acts and Same-Day Cancellation

On the day of the guide, if the guide determines that the User falls under any of the following, we may immediately cancel the Service, in which case no refund of the fees will be provided. (1) In a state of intoxication or under the influence of drugs (2) Harassment, verbal abuse, or violence against guides, store staff, or third parties (3) Failure to follow the guide's safety management instructions (4) Acts clearly contrary to laws and regulations of Japan, or the rules of facilities, stores, events, etc., or general manners (5) Attempting illegal acts(6) Where the User engages in acts of disrespect toward, or that cause harm to, the artists, shop owners, staff, organizers, other attendees, or other people who make up the scene, or to the scene itself, its culture, or its places (including unauthorized photography, audio recording, or video recording, or unauthorized posting on SNS or other platforms)
For late arrivals or same-day cancellations due to User's convenience, we will, in principle, charge 100% of the fees. Details shall follow the cancellation policy on the service page.

Article 22 Cancellation Due to Force Majeure

Where the guide becomes impossible or significantly difficult to conduct due to reasons not attributable to us, such as natural disasters (typhoons, earthquakes, etc.), pandemics, or suspension of public transportation, we may terminate the contract. Refund handling in such cases shall follow the separately established cancellation policy.

Chapter 6 Special Provisions for Online Community

Applicable to: Community, Chat, etc.

Article 23 Use of the Community

This Community is intended for interaction and information sharing among participants. Please maintain respect for other members and strive for constructive communication.
Users shall not engage in the following acts: (1) Posts for the purpose of solicitation, sales, religious activities, or political activities (2) Slander, discriminatory statements, or harassment against other members (3) Leaking limited information within the Community to external parties (4) Posts significantly different from the purpose of the Community or spam posts

Article 24 Post Management and Forced Withdrawal

For the sound operation of the online community, we may take measures such as deletion, hiding, editing, or moving content posted or commented by Users as necessary.
To maintain the order of the Community, we may, without prior notice, take measures such as temporary or permanent withdrawal or access suspension from the Community for Users we deem inappropriate. In such cases, no refund will be provided even if usage fees have already been paid.
Billing, cancellation, and refund conditions for community usage fees in the form of subscription (recurring billing) shall be separately established on the payment page or elsewhere, and Users shall participate after agreeing to them.

Chapter 7 Compensation and Miscellaneous Provisions

Article 25 Indemnification

Users shall, upon our request, indemnify and hold us, our officers, employees, agents, and business partners harmless from any damages, losses, or expenses (including reasonable attorneys' fees) suffered as a result of or in connection with the following: (1) Violation of these Terms by the User (2) Infringement of laws or third-party rights by the User (3) Claims made against us by third parties in connection with the User's use of the Services (4) Disputes arising from information provided by the User

Article 26 Handling of Personal Information

We appropriately handle User personal information in accordance with our separately established Privacy Policy.

Article 27 Changes, Suspension, and Termination of the Services

We may change, add, or terminate all or part of the content of the Services without prior notice to Users when unavoidable.
We may temporarily suspend all or part of the provision of the Services without prior notice to Users in any of the following cases: (1) When performing maintenance, inspection, or updates of systems related to the Services (2) When provision of the Services becomes difficult due to force majeure such as fire, power outage, or natural disasters (3) When provision of the Services becomes difficult due to failure of communication lines, etc. (4) In other cases where we deem it unavoidable
We shall bear no liability for damages incurred by Users due to changes, suspension, or termination of the Services under this Article, except in cases of our willful misconduct or gross negligence.

Article 28 Suspension of Use and Termination of Contract

If a User violates these Terms or engages in acts we deem inappropriate, we may, without prior notice, take measures such as suspending the provision of all or part of the Services to that User, taking measures to withdraw the User from the online community, or refusing future applications for use.
Users may terminate the contract based on these Terms at any time by discontinuing use of the Services. However, refunds of fees already paid shall be subject to Article 10 and the individual conditions of each Service. Notwithstanding the foregoing, even after termination of the contract, the surviving provisions set forth in Article 34 shall continue in effect.

Article 29 Severability

Even if any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the other provisions shall not be affected.
Provisions determined to be invalid or otherwise shall be interpreted as being replaced by valid provisions closest to their intent.

Article 30 No Waiver of Rights

Even if we do not exercise or delay in exercising our rights under these Terms, this shall not be deemed a waiver of such rights.
A waiver of rights shall be effective only when expressly made by us in writing.

Article 31 Entire Agreement

These Terms (including Individual Provisions based on these Terms and the conditions stated on each service page, application screen, payment screen, etc.) constitute the entire agreement between us and Users with respect to the Services.
All prior oral or written agreements, explanations, representations, negotiations, and practices made between us and Users regarding the Services shall be replaced by these Terms.

Article 32 Governing Law

The formation, validity, performance, and interpretation of these Terms and contracts related to the Services shall be governed by the laws of Japan.

Article 33 Court of Jurisdiction

For disputes arising between us and Users in connection with these Terms or the Services, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of jurisdiction of first instance, depending on the amount in controversy.

Article 34 Surviving Provisions

By the nature of these Terms, provisions that should survive after termination of the contract (intellectual property rights, prohibited acts, provisions relating to fees, payment, and refunds, disclaimers and limitations of liability, indemnification, governing law, jurisdiction, class action waiver, and other related provisions) shall continue to be effective even after termination of the use of the Services.

Article 35 Language Version Priority

These Terms shall have the English version as the official version, and in the event of any conflict or discrepancy between translations in other languages and the English version, the English version shall prevail.

Article 36 Class Action Waiver

Users agree to resolve any and all disputes arising in connection with these Terms or the Services with us on an individual basis, and waive any right to participate as a plaintiff or class member in any class action, representative action, multi-party action, or other similar proceeding.
This Article shall be effective to the maximum extent permitted by law, and even if any part of this Article is determined to be invalid under the mandatory laws of a particular jurisdiction, the remaining parts shall continue to be effective.

Consumer Terms of Use